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CoPilot Live Laptop 11 FAQs

 

Installation

  1. CoPilot Laptop 11 does not support 64-bit processors
    2. CoPilot Laptop 11 currently only supports 32-bit processors. To verify if you are running a 32-bit or 64-bit processor, please complete the following:-
    • Select Start > Select Run (fig. A)
    • Type "cmd" in text field (fig. B) and select ok.
    • A "Windows Command Prompt" image will appear on your screen. (fig. C)
    • Type in "SET PROCESSOR_A" (fig. D) and hit your Enter Key.
    • If it displays: PROCESSOR_ARCHITECTURE=x86 Then you have a 32 Bit Processor (fig. E)
    • PROCESSOR_ARCHITECTURE=AMD64 or PROCESSOR_ARCHITECTURE=IA64 Then you have a 64 Bit Processor
    For more information visit our detailed screenshot page.
  2. Error 1603 when trying to install CoPilot
    3. The reason for Error 1603 is because you are running a 64-bit version of Windows. We currently only support XP-32bit and VISTA-32bit as per our product specification at http://www.alk.com/copilot/truck-laptop.asp under the System Requirements button.

  3. How to install the drivers for the BU-353 GPS Receiver
    4. Please follow the steps below to install the drivers for the BU-353 GPS Receiver
    1. Close CoPilot
    2. Disconnect the GPS
    3. Click on the link below that corresponds to your operating System and choose Open/Run
      - Windows 98, XP, 2000 - Windows Vista
    4. Once the "Press any key continue" message is displayed, press your space bar
    5. Restart your computer
    6. Once your computer has completely restarted, plug in your GPS and wait 1 minute
    7. Now open CoPilot, and use the GPS setup to connect CoPilot to the GPS.
  4. I'm receiving the error "No GPS" with the GPS-CP-101
    5. If you are finding that CoPilot is not connecting to your GPS or it displays 'No GPS Signal', please follow the steps below:

    1. Open My Computer
    2. Browse to:
      Windows XP – C:\Program Files\ALK Technologies\Copilot Laptop\APP
      Windows Vista – C:\Users\Public\PublicApps\ ALK Technologies\Copilot Laptop\APP
    3. Find the preferences.cfg file, double click on this file and select to open it with Notepad.
    4. Find [GPS]. Under this category you will see a line that "GPSReceiver" . Make sure this line reads:
      "GPSReceiver"=512
      If the line is not displayed like this, make the necessary changes.
    5. Click on File and select Save
    Close all open windows and open CoPilot. Please let me know the results. (NOTE: you should not have to go through the setup of the GPS it should automatically be recognized).
  5. I'm receiving the error "No GPS" when having a USB GPS Receiver attached
    6. If you are finding that CoPilot is not connecting to your GPS or it displays “NO GPS Signal”, please follow the steps below:

    Windows XP Users:
    1. Open My Computer.
    2. Browse to:
      -Windows XP – C:\Program Files\ALK Technologies\Copilot Laptop\APP
      -Windows Vista – C:\Users\Public\PublicApps\ ALK Technologies\Copilot Laptop\APP
    3. Find the preferences.cfg file, double click on this file and select to open it with Notepad.
    4. Find [GPS]. Under this category you will see a line that "GPSReceiver" . Make sure this line reads:
      "GPSReceiver"=1
      If the line is not displayed like this, make the necessary changes.
    5. Click on File and select Save.
    Close all open windows and open CoPilot. Please let me know the results. (NOTE: you should not have to go through the setup of the GPS it should automatically be recognized.)
  6. Where can I re-download the GPS Driver for my GPS Receiver?
    7. Below are the locations for each GPS Receiver for CoPilot Laptop. If you are in any doubt, please contact Support for which driver you should use.

    GlobalSat BU-353
    Rikaline 6010
    Rikaline 6017
    JCOM Batch 2 CCFS Remove and Install Drivers: CCSF-2101

Live

  1. Live is showing another account
    2. We have found in a couple of newer laptops tested that some of the newer laptops / manufacturers are changing the way they provide the unique device identifier within Windows. This is causing some problems with the Live feature of CoPilot for tracking because we use this to ensure we have a unique user to match to your live account.

    We suggest you disable the Live feature by going into SETTINGS | LIVE | DISCONNECT.

Data

  1. Are there any updates available for the product?
    2. Please report all data issues to ALK Map Updates with as much detail as possible and we can then investigate these at the road/network level.

Errors

  1. Random CoPilot Errors
    2. If your CoPilot randomly errors while driving, please try the steps below:

    Disable Traffic:
    1. Click on Menu->Traffic
    2. If the bottom button says “Traffic (GPRS) Connect”, then CoPilot Traffic is already disabled.
    3. If the bottom button says “Traffic (GPRS) Disconnect”, then please click the button to disable Traffic. *Note when you click the button, the menu will close.
    Disable Live:
    1. Click on Menu->Live
    2. If the top button says “Connect”, then CoPilot Traffic is already disabled.
    3. If the top button says “Disconnect”, then please click the button to disable Live. *Note when you click the button the menu will close.
    Now that both Traffic and Live have been disconnected, please test using CoPilot.
  2. CoPilot immediately crashes or does not open on launch
    3. If your Copilot immediately crashes or does not open at all, please follow the steps below as there maybe a conflict with your current screen resolution:

    Windows XP Users:
    1. Right click on your desktop in a blank area and choose Properties
    2. Click on the Settings tab
    3. Towards the lower left side of the window, look for screen resolution and if it is set to one of the below settings, please slide the bar to the left until it is set to a lower resolution not listed below.
      • 1152x684
      • 1152X864
      • 1280x768
      • 1360x1024
      • 1440x900
      • 1400x1050
    4. Click on the Apply button, the screen will flicker, click Yes to accept the new changes and then OK to close the display settings.
    5. You can now open CoPilot.

    Windows Vista Users:
    1. Right click on your desktop in a blank area and choose Personalize
    2. Click where is says 'Display Settings'
    3. Look for screen resolution and if it is set to one of the below settings, please slide the bar to the left until it is set to a lower resolution not listed below.
      • 1152x684
      • 1152X864
      • 1280x768
      • 1360x1024
      • 1440x900
      • 1400x1050
    4. Click on the Apply button, the screen will flicker, click Yes to accept the new changes and then OK to close the display settings.
    5. You can now open CoPilot.
  3. Can I download additional points of interest?
    4. You can download any OV2 file format add-on POI from the internet and integrate these into your device by copying the BMP and OV2 files into the \CoPilot\Save folder and launching CoPilot to integrate them.

Updates

  1. Are there any updates available for the product?
    2. We currently do not have any updates available but we are actively working on updates and improvements to CoPilot, if you have any specific problems with streets or routes, please report all data issues to ALK Map Updates with as much detail as possible and we can then investigate these at the road/network level.