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Refund Policy

Electronic Downloads

Electronic Downloads include any item paid and received electronically from ALK Technologies webstore such as but, not only, full version software, map upgrades and additional optional features. We pay specific attention to ensure that you correctly receive the product you ordered and download a non damaged product.

ALK Technologies does not accept responsibility for errors made by customers when selecting and buying products for download from our webstore. It is your responsibility to ensure that you have chosen the correct product and that the product is fully compatible with your device. A current list of compatible devices is displayed on our web site. Refunds of electronic download products may be available if requested within 30 (thirty) days of purchase, and in the following circumstances only:

A: You have not received the Product. Please ensure that you have received and properly read the order confirmation email sent to you when you completed your online order. This email contains your product key code.

or:

B: You have received a damaged Product. A damaged Product is defined as a Product that either cannot be downloaded from our web store or cannot be installed on your device. Products that you have ordered in error are not classed as 'damaged'.

ALK Technologies does not Refund Products that have been activated. Activated Products are defined as Products and features that have been 'consumed' by entering and activating the supplied product key code.

ALK Technologies cannot generate refunds for Products purchased and/or downloaded from Third Party sellers and their Marketplaces. This includes, but is not restricted to, Google Play (Android Market) and the Apple App Store. Only your seller can generate a refund, and you should contact the seller directly to request a refund.

Boxed Products

If You are located in the United States of America, Canada or the Rest of the World
ALK Technologies provides you the right within 30 (thirty) days from your date of purchase to inspect the boxed Product ordered and confirm that the Product conforms to the Sale Contract. Refunds are available for unopened software only. If the Product is returned unopened in the original box, we will either exchange it or offer you a refund for the Product only. ALK Technologies cannot generate refunds for Products purchased from Third Party resellers, distributors or mobile operators. ALK Technologies cannot provide refunds for opened boxes or activated software. ALK Technologies cannot provide refunds for any other costs you might incur.

If You are located in the European Union
Customers located in the European Union have the right, by law, to withdraw from the purchase of a Product within 7 (seven) working days of the day after the date on which the item is delivered. If you are withdrawing from your purchase within that 7 (seven) working day cooling-off period, then ALK Technologies will refund the cost of Your Product. We will not refund your costs in returning the item to us or any other costs you incurred in connection with your purchase. ALK Technologies cannot generate refunds for Products purchased from Third Party resellers, distributors or mobile operators. Only your seller can generate a refund, and you should contact the seller directly to request a refund. ALK Technologies cannot provide refunds for opened boxes or activated software. The 7 (seven) day refund rule does not apply for Electronic Downloads.

For any questions, please contact ALK Technologies Customer Service at http://support.copilotlive.com

This Refund Policy applies to all ALK Technologies CoPilot™ Products. ALK Technologies includes ALK Technologies, Inc and all its worldwide subsidiaries including ALK Technologies Limited.

The term ''webstore'' includes but is not restricted to the ALK Technologies and CoPilot™ Live websites, CoPilot™ Central and In-App Purchases.

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